Question 1

A computerized appointment system often is able to __________ a message to highlight its importance.

Accepted Answer

The answer of A computerized appointment system often is able...

Question 2

The medical assistant should always ask permission before placing a caller on hold.

Accepted Answer

A) True 
 B)False

Question 3

When answering a telephone for a healthcare practice,which of the following practices helps create a positive impression on the caller?

Accepted Answer

A)   Speak in monotone
B)   Smile
C)   Use medical jargon
D)   All of the aboveE) A) and B)
F) A) and C)

Question 4

The best policy for dealing with serious abnormal test results is to schedule a(n)_______________ for the patient.

Accepted Answer

The answer of The best policy for dealing with serious...

Question 5

If a caller refuses to identify himself or herself,the medical assistant can put the call through to the physician right then.

Accepted Answer

A) True 
 B)False

Question 6

All sales calls are an interruption to the physician's day.

Accepted Answer

A) True 
 B)False

Question 7

If English is not the caller's primary language,the medical assistant must use listening skills to ensure understanding.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following are common sources of incoming calls to the physician's office?

Accepted Answer

A)   Other physicians
B)   New patients
C)   Laboratories
D)   All of the aboveE) B) and D)
F) None of the above

Question 9

The office should have a clear set of ____________ to the facility available so that they can be easily given to patients who request them.

Accepted Answer

The answer of The office should have a clear set...

Question 10

If your office is in California and it is noon,what time is it on the East Coast?

Accepted Answer

A)   8 AM
B)   9 AM
C)   3 PM
D)   4 PME) None of the above
F) B) and D)

Question 11

Which of the following types of communication tools can be used to record verbal messages?

Accepted Answer

A)   Voice mail
B)   Fax
C)   E-mail
D)   Call waitingE) All of the above
F) B) and D)

Exam 9: Telephone Techniques

A computerized appointment system often is able to __________ a message to highlight its importance.

Correct Answer
verified

The medical assistant should always ask permission before placing a caller on hold.

Correct Answer
verified

All sales calls are an interruption to the physician's day.

Correct Answer
verified

When answering a telephone for a healthcare practice,which of the following practices helps create a positive impression on the caller?

Correct Answer
verified

If your office is in California and it is noon,what time is it on the East Coast?

Correct Answer
verified

The best policy for dealing with serious abnormal test results is to schedule a(n)_______________ for the patient.

Correct Answer
verified

The office should have a clear set of ____________ to the facility available so that they can be easily given to patients who request them.

Correct Answer
verified

If a caller refuses to identify himself or herself,the medical assistant can put the call through to the physician right then.

Correct Answer
verified

Which of the following types of communication tools can be used to record verbal messages?

Correct Answer
verified

If English is not the caller's primary language,the medical assistant must use listening skills to ensure understanding.

Correct Answer
verified

Which of the following are common sources of incoming calls to the physician's office?

Correct Answer
verified

Exam 9: Telephone Techniques

A computerized appointment system often is able to __________ a message to highlight its importance.

Correct AnswerverifiedShow Answer

The medical assistant should always ask permission before placing a caller on hold.

Correct AnswerverifiedShow Answer

All sales calls are an interruption to the physician's day.

Correct AnswerverifiedShow Answer

When answering a telephone for a healthcare practice,which of the following practices helps create a positive impression on the caller?

Correct AnswerverifiedShow Answer

If your office is in California and it is noon,what time is it on the East Coast?

Correct AnswerverifiedShow Answer

The best policy for dealing with serious abnormal test results is to schedule a(n)_______________ for the patient.

Correct AnswerverifiedShow Answer

The office should have a clear set of ____________ to the facility available so that they can be easily given to patients who request them.

Correct AnswerverifiedShow Answer

If a caller refuses to identify himself or herself,the medical assistant can put the call through to the physician right then.

Correct AnswerverifiedShow Answer

Which of the following types of communication tools can be used to record verbal messages?

Correct AnswerverifiedShow Answer

If English is not the caller's primary language,the medical assistant must use listening skills to ensure understanding.

Correct AnswerverifiedShow Answer

Which of the following are common sources of incoming calls to the physician's office?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified