Question 1

What is the most desirable type of control that prevents anticipated problems?

Accepted Answer

A)   feedforward control
B)   fast- forward control
C)   concurrent control
D)   feedback controlE) None of the above
F) B) and C)

Question 2

Fortune's 100 Best Companies to Work For are chosen by answers given by thousands of randomly selected employees on a questionnaire called the __________.

Accepted Answer

A)   American Customer Satisfaction Index (ASCI) 
B)   Kiersey Temperament Sorter
C)   Great Place to Work  Trust Index  
D)   Economic Analysis SurveyE) B) and D)
F) B) and C)

Question 3

Which of the following ratios examines an organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

Accepted Answer

A)   leverage ratios
B)   activity ratios
C)   conformance ratios
D)   liquidity ratiosE) A) and D)
F) A) and C)

Question 4

_________is the search for the best practices among competitors or noncompetitors that lead to their superior performance.

Accepted Answer

A)   Factoring
B)   Benchmarking
C)   Situating
D)   CorrelatingE) A) and B)
F) All of the above

Question 5

The most popular type of control is __________ control.

Accepted Answer

A)   feedforward
B)   feedback
C)   concurrent
D)   budgetaryE) C) and D)
F) B) and C)

Question 6

What guides managerial decisions in designing strategies and work activities and in coordinating the work of employees is how well the organization meets its goals.

Accepted Answer

A) True 
 B)False

Question 7

_________is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

Accepted Answer

A)   Environmental scanning
B)   Competitor analysis
C)   Organizational effectiveness
D)   Situational effectivenessE) A) and D)
F) B) and C)

Question 8

What common source of information for measuring performance has the advantages of being comprehensive, formal, and easy to file and retrieve?

Accepted Answer

A)   statistical reports
B)   personal observations
C)   oral reports
D)   written reportsE) B) and D)
F) B) and C)

Question 9

In feedback control, the control takes place after the activity is done.

Accepted Answer

A) True 
 B)False

Question 10

Control is the process of monitoring, comparing, and correcting work performance.

Accepted Answer

A) True 
 B)False

Question 11

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines_________ .

Accepted Answer

A)   how committed the firm is to its customers
B)   how employees service customers
C)   how the firm performs in the short run
D)   employee retentionE) B) and C)
F) A) and B)

Question 12

A(n) _________ is defined as a system used to provide management with needed information on a regular basis.

Accepted Answer

A)   data entry system
B)   expert system
C)   management information system
D)   artificial intelligence systemE) A) and C)
F) A) and B)

Question 13

The most frequently used organizational performance measures include liquidity, profitability, leverage, and activity ratios.

Accepted Answer

A) True 
 B)False

Question 14

Clinical psychologists argue that employee theft __________.

Accepted Answer

A)   is a symptom of deeper control issues and is not the real problem
B)   happens because many people can find ways to rationalize this behavior
C)   reflects deep problems in the greater society
D)   occurs primarily when there are poor management- labor relationsE) A) and D)
F) A) and C)

Question 15

explain feedforward, concurrent, and feedback controls and provide an example for each one.

Accepted Answer

Feedforward Control is the most desirabl...

Question 16

An organization that hires additional personnel as soon as a major contract has been awarded is using which control system?

Accepted Answer

A)   feedback control
B)   feedforward control
C)   management control
D)   concurrent controlE) A) and C)
F) C) and D)

Question 17

When should a manager's course of action be to do nothing?

Accepted Answer

A)   When the cause of the variation has been identified.
B)   When the standard is not acceptable.
C)   When the variance is acceptable.
D)   When the standard is acceptable.E) A) and D)
F) A) and C)

Question 18

What common source of information for measuring performance has the disadvantage of being provided with filtered information that can't be documented?

Accepted Answer

A)   written reports
B)   statistical reports
C)   personal observations
D)   oral reportsE) A) and D)
F) B) and D)

Question 19

The laws in some countries can constrain organizational control by not allowing organizations to _________.

Accepted Answer

A)   open facilities
B)   bring money into the country
C)   hire employees
D)   bring in a new management team from outside the countryE) All of the above
F) A) and B)

Question 20

define corporate governance and describe some of the current trends in this area.

Accepted Answer

Corporate governance is the system used ...

Exam 17: Introduction to Controlling

Fortune's 100 Best Companies to Work For are chosen by answers given by thousands of randomly selected employees on a questionnaire called the __________.

Correct AnswerverifiedShow Answer

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines_________ .

Correct AnswerverifiedShow Answer

The most frequently used organizational performance measures include liquidity, profitability, leverage, and activity ratios.

Correct AnswerverifiedShow Answer

Control is the process of monitoring, comparing, and correcting work performance.

Correct AnswerverifiedShow Answer

The most popular type of control is __________ control.

Correct AnswerverifiedShow Answer

define corporate governance and describe some of the current trends in this area.

Correct AnswerverifiedCorporate governance is the system used ...View AnswerShow Answer

What is the most desirable type of control that prevents anticipated problems?

Correct AnswerverifiedShow Answer

Which of the following ratios examines an organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

Correct AnswerverifiedShow Answer

What common source of information for measuring performance has the disadvantage of being provided with filtered information that can't be documented?

Correct AnswerverifiedShow Answer

What common source of information for measuring performance has the advantages of being comprehensive, formal, and easy to file and retrieve?

Correct AnswerverifiedShow Answer

explain feedforward, concurrent, and feedback controls and provide an example for each one.

Correct AnswerverifiedFeedforward Control is the most desirabl...View AnswerShow Answer

In feedback control, the control takes place after the activity is done.

Correct AnswerverifiedShow Answer

When should a manager's course of action be to do nothing?

Correct AnswerverifiedShow Answer

What guides managerial decisions in designing strategies and work activities and in coordinating the work of employees is how well the organization meets its goals.

Correct AnswerverifiedShow Answer

_________is the search for the best practices among competitors or noncompetitors that lead to their superior performance.

Correct AnswerverifiedShow Answer

A(n) _________ is defined as a system used to provide management with needed information on a regular basis.

Correct AnswerverifiedShow Answer

An organization that hires additional personnel as soon as a major contract has been awarded is using which control system?

Correct AnswerverifiedShow Answer

Clinical psychologists argue that employee theft __________.

Correct AnswerverifiedShow Answer

_________is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

Correct AnswerverifiedShow Answer

The laws in some countries can constrain organizational control by not allowing organizations to _________.

Correct AnswerverifiedShow Answer

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Corporate governance is the system used ...
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Feedforward Control is the most desirabl...
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