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Which of the following is a construct that refers to whether individuals believe that what happens to them is within or beyond their control?


A) autonomy
B) self-esteem
C) hardiness
D) locus of control

E) A) and D)
F) A) and C)

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When demands from different sources are incompatible,role ______ occurs.


A) ambiguity
B) conflict
C) overload
D) strain

E) None of the above
F) A) and D)

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All of the following are types of role stressors except


A) ambiguity.
B) conflict.
C) overload.
D) strain.

E) C) and D)
F) B) and C)

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Which of the following types of coping is directed at managing or altering the problem that causes stress?


A) problem-focused coping
B) emotion-focused coping
C) behavior-focused coping
D) cognitive-focused coping

E) A) and B)
F) None of the above

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Which of the following models suggests that job demands and control are two prominent factors in producing stress?


A) resistance-control
B) person-job fit
C) person-environment fit
D) demand-control

E) A) and B)
F) A) and C)

Correct Answer

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Surface acting and deep acting are types of


A) emotional labor.
B) organizational labor.
C) interpersonal labor.
D) behavioral labor.

E) C) and D)
F) B) and C)

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A stressor that tends to limit or interfere with an individual's work achievement is called:


A) Role Stressor
B) Hindrance-Related Stressor
C) Psychological-Related Stressor
D) Challenge-Related Stressor

E) None of the above
F) A) and B)

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A stressor that could potentially result in a gain for the individual is called a:


A) Good stressor
B) Challenge-Related Stressor
C) Role Stressor
D) Hindrance-Related Stressor

E) A) and B)
F) None of the above

Correct Answer

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Role ambiguity and interpersonal conflict are examples of


A) physical stressors.
B) psychological stressors.
C) physical strains.
D) psychological strains.

E) All of the above
F) B) and D)

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All of the following are behavioral consequences of stress except


A) absenteeism.
B) fatigue.
C) accidents.
D) workplace violence.

E) A) and C)
F) C) and D)

Correct Answer

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Poor performance on a memory test,slow reaction times,and low accuracy in error checking are all ______ consequences to stress.


A) psychological
B) emotional
C) physiological
D) behavioral

E) B) and C)
F) None of the above

Correct Answer

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An individual who is ambitious,impatient,hostile,and time urgent is characterized as


A) Type A.
B) Type B.
C) Hardy.
D) high in locus of control.

E) None of the above
F) A) and D)

Correct Answer

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Stress inoculation consists of all of the following except


A) education.
B) reflection.
C) rehearsal.
D) application.

E) C) and D)
F) B) and C)

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Recent research on the Type A behavior pattern suggests that the _______________ subcomponent is the best predictor of subsequent coronary heart disease.


A) time urgency
B) achievement striving
C) competitiveness
D) hostility

E) C) and D)
F) B) and C)

Correct Answer

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The type of stress that results from stressful situations that persist over time and produce negative health outcomes is called


A) eustress.
B) poststress.
C) distress.
D) exhaustion.

E) B) and C)
F) A) and D)

Correct Answer

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Sarah,a manager at a large company,is generally unhappy with her job.She often smiles and appears cheerful even though she is feeling intense frustration and anger.She is regulating her emotions through what method?


A) deep acting
B) surface acting
C) method acting
D) reality acting

E) A) and C)
F) B) and C)

Correct Answer

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Which hypothesis suggests that an employee can perpetrate some violent acts as reactions to not being treated fairly?


A) frustration-aggression hypothesis
B) justice hypothesis of workplace violence
C) human error hypothesis
D) equity hypothesis

E) All of the above
F) A) and C)

Correct Answer

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