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The PRIZM system for market cluster analysis is based on the fact that people of widely varying sociological backgrounds may be found within a single geographical area.

A) True
B) False

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Which of the following is not true about complaint letters?


A) Complaint letters are sources of data on product quality and service problems.
B) Complaint letters represent an incomplete and distorted picture.
C) People who write complaint letters are likely to be highly educated and articulate.
D) Complaint letters are the most commonly used method for consumers to resolve a dissatisfaction.
E) All of these are true about complaint letters.

F) All of the above
G) None of the above

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Which of the following sources of data should be looked first?


A) primary data
B) external secondary data
C) internal secondary data
D) census data

E) A) and C)
F) A) and B)

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A directory or compilation is an intermediate source which gives a researcher access to an original source.An example of this is the "Statistical Abstract of the United States," which contains sections from the census and other agency data.

A) True
B) False

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Budgets are an outcome of an internal accounting and control system and are termed outcome data.

A) True
B) False

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Census is a mandatory enumeration conducted by the government of the important facts about their population and the economic and social environments.

A) True
B) False

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One of the problems in applying accounting data to marketing information needs is that unit breakdown, such as geographic areas or product types, may differ.

A) True
B) False

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Secondary data is data specified, collected, and recorded by someone other than the user.

A) True
B) False

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True

As the manager of a fast food restaurant, you need information on brand switching behavior.Which source do you use ?


A) A restaurant audit
B) A Census of Business
C) A mail diary panel
D) A restaurant audit and a Census of Business
E) None of the above

F) C) and D)
G) A) and D)

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A___________ is a service that identifies groups of consumers who share demographic and lifestyle characteristics.


A) PRIZM
B) Dun's market identifier
C) Standard Industrial Classification
D) Economic Information System
E) Arbitron Panel

F) A) and E)
G) D) and E)

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The researcher who is not familiar with basic sources of marketing data may lose time in searching for nonexistent data or in collecting data which are already available.

A) True
B) False

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Trade association publications should be avoided because the source of their information is biased.

A) True
B) False

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The primary advantage to computer retrieval methods is that cross- referenced searching is possible.This type of search is nearly impossible without the computer.

A) True
B) False

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Information is data which answer the specific questions of the decision maker.

A) True
B) False

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True

The most popular source of marketing data is secondary data.Even when primary data must be collected, it is good practice for a researcher to consult an appropriate secondary source.

A) True
B) False

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All of the following are units used to aggregate census data except the


A) Standard Metropolitan Statistical Area.
B) block group.
C) suburban tract.
D) block.
E) all of these are used to aggregate census data.

F) A) and B)
G) A) and E)

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C

Which of the following is not used to evaluate the usefulness of secondary data ?


A) content of data
B) purpose for which the data is collected
C) extent to which it agrees with the primary data
D) source of data

E) B) and C)
F) A) and C)

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Secondary data may do all of the following except


A) eliminate the need for primary data whenever the required data are specific and topical.
B) expand a researcher's understanding of a problem.
C) suggest research design alternatives.
D) provide a means of validating a sample.
E) secondary data do all of these.

F) C) and D)
G) C) and E)

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The major uses) of secondary data in international marketing research is 1-selecting countries that merit in-depth investigation. 2-determining the initial estimate of demand potential. 3-monitoring environmental changes.


A) 1
B) 2
C) 3
D) 1 and 2
E) 1, 2, and 3

F) B) and C)
G) A) and B)

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Syndicated services are not able to provide information on products


A) through retailers, as provided by store audits.
B) searched for by customers, as provided by customer complaints.
C) through wholesalers, as provided by warehouse withdrawal services.
D) purchased by consumers, as provided by consumer purchase panels.
E) none of the above.

F) All of the above
G) A) and E)

Correct Answer

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