Question 1

How do organizations use social media?

Accepted Answer

A)  To create internal networking sites accessible only by employees
B)  To crowdsource customers for new product ideas and other suggestions
C)  To match dispersed employees and their skills
D)  Organizations use social media for all these purposes.E) A) and C)
F) A) and B)

Question 2

What is the most accurate statement about liability and legal issues related to text messaging?

Accepted Answer

A)  Because text messaging is so informal,messages sent or received cannot create legal liability for a company.
B)  Companies cannot be held responsible if an employee gets into an accident while texting and driving on the job.
C)  Some organizations have instituted detailed digital-age e-policies,offer formal employee training,and use technology tools such as monitoring,filtering,and blocking.
D)  Spam is a concern only with e-mail,not with instant messaging.E) A) and D)
F) B) and C)

Question 3

Privacy settings on social networking sites do not guarantee complete protection.

Accepted Answer

A) True 
 B)False

Question 4

What is the best advice for writing e-mail messages?

Accepted Answer

A)  Use first names only in opening greetings.
B)  Because your name will appear in your e-mail address,you don't have to type it at the bottom of your message.
C)  Always include a complimentary closing such as Sincerely.
D)  Make your e-mail messages easier to read and to comprehend by using bulleted and numbered lists and headings.E) None of the above
F) A) and C)

Question 5

________messaging enables two or more individuals to use the Internet or an intranet to "chat" in real time by exchanging brief text-based messages.

Accepted Answer

The answer of ________messaging enables two or more individuals to...

Question 6

Including a subject line in an e-mail message is optional because these messages are usually short.

Accepted Answer

A) True 
 B)False

Question 7

What is a benefit of instant messaging?

Accepted Answer

A)  Instant messaging allows real-time communication with colleagues anywhere in the world.
B)  Instant messaging is a convenient alternative to the telephone.
C)  Instant messaging allows people to share information immediately and make decisions quickly.
D)  All of these choices are benefits of instant messaging.E) A) and B)
F) None of the above

Question 8

Companies frequently use podcasts and wikis for a variety of purposes.Explain each and then describe three ways a company could use each one for professional purposes.

Accepted Answer

Student answers will vary and should inc...

Question 9

Which of the following is not a common business use of blogs?

Accepted Answer

A)  To allow remote team members to share information and to access and edit their documents online
B)  To provide up-to-date company information to the press and the public
C)  To invite opinions and feedback from customers and industry experts
D)  To recruit potential employeesE) A) and B)
F) A) and C)

Question 10

The cloudrefers to the remote networks in which data and software applications are stored and accessed.

Accepted Answer

A) True 
 B)False

Question 11

Your supervisor has suggested that you down-edit your e-mail message when replying to be more efficient.What should you do?

Accepted Answer

A)  Insert your responses to parts of the incoming message,and include only those parts of the incoming message to which you are responding.
B)  Place your reply at the bottom,after the original message.
C)  Delete the original message altogether before adding your reply.
D)  Write your reply using all lowercase letters.E) C) and D)
F) All of the above

Question 12

Experts predict that social media will become as important for the economy as mobile phones and cloud computing.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following will most likely prompt a reader to open your blog post?

Accepted Answer

A)  An interesting opening paragraph
B)  A catchy title or headline
C)  A call to action
D)  Exciting,colorful visualsE) B) and C)
F) A) and B)

Question 14

The term ________ marketing refers to the rapid spread of messages online,often through blogging,where large companies can find buzz and positive or negative postings about their organizations and products.

Accepted Answer

The answer of The term ________ marketing refers to the...

Question 15

Which of the following statements about electronic media is most accurate?

Accepted Answer

A)  File-sharing services are helpful and should be accessed frequently.
B)  Tweeting about how much you dislike your job could get you fired.
C)  Privacy settings on Facebook and other social networks ensure that your information can be accessed only by those you choose.
D)  ​Your office computer is a safer place than the cloud to store personal photos.E) All of the above
F) B) and C)

Question 16

Presence functionalityrequires face-to-face interaction.

Accepted Answer

A) True 
 B)False

Question 17

Chatham Industries would like to provide live tech support to its customers.What is the best communication channel for doing this?

Accepted Answer

A)  E-mail
B)  Blog
C)  Podcast
D)  Instant messagingE) A) and B)
F) None of the above

Question 18

Which of the following subject lines is most effective?

Accepted Answer

A)  Help!
B)  Free Quote
C)  Attend Our Sales Meeting on January 30
D)  MeetingE) A) and B)
F) A) and C)

Question 19

E-mail is appropriate for short,informal messages that request information and respond to inquiries.

Accepted Answer

A) True 
 B)False

Question 20

Liliana must be able to access her company's accounting records and accounting software from remote locations.What technology will allow her to store and to access data and software application in remote network clusters?

Accepted Answer

A)  E-mail
B)  Twitter
C)  Cloud computing
D)  Social networking sitesE) A) and D)
F) A) and C)

Exam 7: Electronic Messages and Digital Media

Which of the following statements about electronic media is most accurate?

Correct AnswerverifiedShow Answer

Liliana must be able to access her company's accounting records and accounting software from remote locations.What technology will allow her to store and to access data and software application in remote network clusters?

Correct AnswerverifiedShow Answer

Including a subject line in an e-mail message is optional because these messages are usually short.

Correct AnswerverifiedShow Answer

Experts predict that social media will become as important for the economy as mobile phones and cloud computing.

Correct AnswerverifiedShow Answer

Presence functionalityrequires face-to-face interaction.

Correct AnswerverifiedShow Answer

What is the best advice for writing e-mail messages?

Correct AnswerverifiedShow Answer

Companies frequently use podcasts and wikis for a variety of purposes.Explain each and then describe three ways a company could use each one for professional purposes.

Correct AnswerverifiedStudent answers will vary and should inc...View AnswerShow Answer

Privacy settings on social networking sites do not guarantee complete protection.

Correct AnswerverifiedShow Answer

What is a benefit of instant messaging?

Correct AnswerverifiedShow Answer

Which of the following subject lines is most effective?

Correct AnswerverifiedShow Answer

E-mail is appropriate for short,informal messages that request information and respond to inquiries.

Correct AnswerverifiedShow Answer

________messaging enables two or more individuals to use the Internet or an intranet to "chat" in real time by exchanging brief text-based messages.

Correct AnswerverifiedShow Answer

Which of the following is not a common business use of blogs?

Correct AnswerverifiedShow Answer

The term ________ marketing refers to the rapid spread of messages online,often through blogging,where large companies can find buzz and positive or negative postings about their organizations and products.

Correct AnswerverifiedShow Answer

What is the most accurate statement about liability and legal issues related to text messaging?

Correct AnswerverifiedShow Answer

Your supervisor has suggested that you down-edit your e-mail message when replying to be more efficient.What should you do?

Correct AnswerverifiedShow Answer

How do organizations use social media?

Correct AnswerverifiedShow Answer

Chatham Industries would like to provide live tech support to its customers.What is the best communication channel for doing this?

Correct AnswerverifiedShow Answer

The cloudrefers to the remote networks in which data and software applications are stored and accessed.

Correct AnswerverifiedShow Answer

Which of the following will most likely prompt a reader to open your blog post?

Correct AnswerverifiedShow Answer

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Student answers will vary and should inc...
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