Question 1

How many different frequently used letter formats are there that give the letter a well-balanced and attractive appearance?

Accepted Answer

A)   5
B)   4
C)   3
D)   2E) A) and B)
F) None of the above

Question 2

The best planned message may not be received properly if ___________ have not been considered.

Accepted Answer

A)   others
B)   encoding strategies
C)   comments
D)   barriersE) B) and D)
F) C) and D)

Question 3

Disciplinary actions or warnings should be delivered using which type of channel?

Accepted Answer

A)   Phone
B)   Email
C)   Face-to-face
D)   Regular mailE) None of the above
F) B) and C)

Question 4

When composing the body of an e-mail, the standard protocol is to address how many topics?

Accepted Answer

A)   As many as necessary
B)   Three
C)   Two
D)   OneE) C) and D)
F) B) and D)

Question 5

A social zone is used for communication within __________ feet of an audience.

Accepted Answer

A)   3 to 6
B)   6 to 12
C)   4 to 12
D)   5 to 10E) B) and C)
F) A) and D)

Question 6

What are the two different style formats that offices frequently use when sending a letter to the patient?

Accepted Answer

A)   Block and adjusted block
B)   Adapted block and modified block
C)   Modified block and adapted block
D)   Block and modified blockE) All of the above
F) A) and B)

Question 7

At the beginning of the communication cycle, who organizes the message?

Accepted Answer

A)   Patient
B)   Physician
C)   Sender
D)   ReceiverE) A) and B)
F) All of the above

Question 8

A copy notation on a block-style letter is done by placing _____ one Enter below enclosures.

Accepted Answer

A)   CC
B)   cc
C)   c
D)   xE) A) and B)
F) A) and C)

Question 9

You are typing a letter to a patient that is too long for one page. How would you start the second page?

Accepted Answer

A)   Use letterhead stationery for the second page.
B)   Use blank stationery for the second page.
C)   Use blank stationery for both pages.
D)   There is no rule on the second page.E) None of the above
F) A) and B)

Question 10

Which type of punctuation requires placing a colon after the salutation and a comma after the complementary closing?

Accepted Answer

A)   Standard punctuation
B)   Open punctuation
C)   Closed punctuation
D)   Modified punctuationE) All of the above
F) C) and D)

Question 11

A barrier to effective communication is:

Accepted Answer

A)   Inactive listening
B)   Active listening
C)   Organization of the message
D)   Nonverbal communicationE) None of the above
F) All of the above

Question 12

According to body language experts, what percentage of communication is nonverbal?

Accepted Answer

A)   80-90 percent
B)   85 percent
C)   50-80 percent
D)   35 percentE) All of the above
F) A) and B)

Question 13

Which type of letter places the dateline at 2 inches?

Accepted Answer

A)   Block style
B)   Ratified-block style
C)   Modified-block style
D)   Open punctuationE) C) and D)
F) B) and D)

Question 14

The public zone used for most public speaking events should be ________ feet or more from the audience.

Accepted Answer

A)   6
B)   8
C)   10
D)   12E) A) and D)
F) A) and C)

Question 15

What are the major differences between block and modified block? In modified block, the writer should:

Accepted Answer

A)   Position the complimentary closing and signature line at a Tab stop placed at 3.25"
B)   Position the date line at a Tab stop placed at 5"
C)   Position the date line, complimentary closing and signature line at a Tab stop placed at 3.25"
D)   Begin all lines at right margin and indent new paragraphs .25"E) B) and C)
F) All of the above

Question 16

Which style of punctuation is currently the preferred style for business letters?

Accepted Answer

A)   Mixed
B)   Standard
C)   Varied
D)   OpenE) None of the above
F) All of the above

Question 17

What correspondence is considered to be a type of informal messages exchanged within an organization?

Accepted Answer

A)   Letters of information
B)   Letters of acknowledgement
C)   Follow-up letters
D)   Interoffice memorandumE) A) and D)
F) B) and D)

Question 18

Which of these is the part of the report where all the works consulted by the writer, including items given in notes, are listed alphabetically at the end of the report?

Accepted Answer

A)   Footnotes
B)   Endnotes
C)   Headings
D)   BibliographyE) A) and C)
F) All of the above

Question 19

Anything that can break down the communication transmission process is referred to as ___________.

Accepted Answer

A)   Noise
B)   Message
C)   Channel
D)   FeedbackE) B) and C)
F) A) and C)

Question 20

The medical practice wants to update their employees on some new privacy regulations, and the employees can listen to or view the file on their computer or mobile device. Which type of electronic technology would they utilize?

Accepted Answer

A)   Blogs
B)   Podcasts
C)   Voice conferencing
D)   Video conferencingE) A) and B)
F) A) and C)

Exam 3: Office Communications: An Overview of Verbal and Written Communication

A social zone is used for communication within __________ feet of an audience.

Correct AnswerverifiedShow Answer

What are the two different style formats that offices frequently use when sending a letter to the patient?

Correct AnswerverifiedShow Answer

The medical practice wants to update their employees on some new privacy regulations, and the employees can listen to or view the file on their computer or mobile device. Which type of electronic technology would they utilize?

Correct AnswerverifiedShow Answer

Which style of punctuation is currently the preferred style for business letters?

Correct AnswerverifiedShow Answer

Which type of letter places the dateline at 2 inches?

Correct AnswerverifiedShow Answer

At the beginning of the communication cycle, who organizes the message?

Correct AnswerverifiedShow Answer

Which type of punctuation requires placing a colon after the salutation and a comma after the complementary closing?

Correct AnswerverifiedShow Answer

How many different frequently used letter formats are there that give the letter a well-balanced and attractive appearance?

Correct AnswerverifiedShow Answer

Anything that can break down the communication transmission process is referred to as ___________.

Correct AnswerverifiedShow Answer

A barrier to effective communication is:

Correct AnswerverifiedShow Answer

According to body language experts, what percentage of communication is nonverbal?

Correct AnswerverifiedShow Answer

The public zone used for most public speaking events should be ________ feet or more from the audience.

Correct AnswerverifiedShow Answer

A copy notation on a block-style letter is done by placing _____ one Enter below enclosures.

Correct AnswerverifiedShow Answer

Disciplinary actions or warnings should be delivered using which type of channel?

Correct AnswerverifiedShow Answer

When composing the body of an e-mail, the standard protocol is to address how many topics?

Correct AnswerverifiedShow Answer

What are the major differences between block and modified block? In modified block, the writer should:

Correct AnswerverifiedShow Answer

You are typing a letter to a patient that is too long for one page. How would you start the second page?

Correct AnswerverifiedShow Answer

What correspondence is considered to be a type of informal messages exchanged within an organization?

Correct AnswerverifiedShow Answer

Which of these is the part of the report where all the works consulted by the writer, including items given in notes, are listed alphabetically at the end of the report?

Correct AnswerverifiedShow Answer

The best planned message may not be received properly if ___________ have not been considered.

Correct AnswerverifiedShow Answer

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