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End-user-developed systems can be completed more rapidly than those developed through the conventional systems lifecycle.

A) True
B) False

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________ is the process of changing from the old system to the new system.


A) Implementation
B) Conversion
C) Systems analysis and design
D) Programming
E) End user involvement

F) A) and B)
G) B) and D)

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Responsive Web design enables Web sites to change layouts according to the user's screen size.

A) True
B) False

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The three main platforms for mobile apps are iPhone/iPad, iOS, and Android.

A) True
B) False

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A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example of


A) automation.
B) rationalization of procedures.
C) paradigm shift.
D) business process redesign.
E) organizational change.

F) C) and D)
G) A) and B)

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Describe each type of organizational change enabled by information technology. Give an example of each type of change, as it might be illustrated through the operations of a hotel.

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1. In automation, employees are assisted...

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What is the greatest barrier to successful business process change?


A) ineffective project management
B) usability of implemented solution
C) selecting the correct process to change
D) organizational change
E) poor choice of technology

F) C) and E)
G) B) and C)

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As a technical project manager, you have decided to propose implementing a prototyping methodology for a small Web-based design project. What is the order of steps you will follow in this project?


A) Develop the prototype; use the prototype; revise and enhance the prototype.
B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype.
C) Define the requirements, develop solutions, select the best prototype, and implement the prototype.
D) Define the requirements, develop the prototype, revise and enhance the prototype.
E) Select the best prototype, define the requirements, and implement the prototype.

F) A) and D)
G) B) and E)

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In a parallel conversion strategy, the new system


A) is tested by an outsourced company.
B) replaces the old one at an appointed time.
C) and the old are run in parallel.
D) is introduced in stages.
E) is slowly converted from the old system.

F) None of the above
G) D) and E)

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TQM describes the measurement of quality as 3.4 defects per million.

A) True
B) False

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What is the business importance of managing the quality of business processes? Describe two methods of quality management.

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Quality management is one area of contin...

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The process of creating workable information systems in a very short period of time is called


A) RAD.
B) JAD.
C) prototyping.
D) systems analysis and design.
E) end user design.

F) A) and E)
G) D) and E)

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In what stage of systems development are design specifications created?


A) systems analysis
B) systems design
C) testing
D) conversion
E) implementation

F) A) and B)
G) None of the above

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A prototype is a working version of an information system that is meant to be only a preliminary model.

A) True
B) False

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Business processes are analyzed, simplified, and redesigned in


A) business process redesign.
B) rationalization of procedures.
C) automation.
D) paradigm shifts.
E) systems analysis and design.

F) B) and C)
G) B) and E)

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List and describe at least nine factors considered in the design specifications for a new system. Give at least two examples for each one.

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• Output. Medium, content, timing
• Inpu...

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________ provide(s) a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous business processes.


A) Business process redesign
B) Business process management
C) CASE tools
D) TQM
E) Systems analysis and design

F) A) and B)
G) A) and C)

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In order, what are the first three steps in BPM?


A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process.
B) 1. analyzing existing processes, 2. identifying processes for change, 3. designing the new process.
C) 1. identifying processes for change, 2. designing the new process, 3. implementing the new process.
D) 1. analyzing processes to change, 2. designing the new process, 3. measuring the optimized process.
E) 1. designing new processes, 2. analyzing existing processes, 3. identifying processes for change.

F) A) and B)
G) A) and C)

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A systems analysis includes a(n) ________ that is used to determine whether the solution is achievable, from a financial, technical, and organizational standpoint.


A) feasibility study
B) data flow diagram
C) logical design
D) systems design document
E) request for proposal

F) B) and E)
G) D) and E)

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During the ________ stage of system development, system specifications that were prepared during the design stage are translated into software code.


A) systems analysis and design
B) implementation
C) conversion
D) programming
E) feasibility study

F) A) and D)
G) A) and C)

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