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What is another name for the matrix structure?


A) quality management approach
B) line-and-staff structure
C) project management approach
D) networking approach

E) C) and D)
F) All of the above

Correct Answer

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A company that is decentralized has given a great deal of decision-making authority to lower-level managers.

A) True
B) False

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What does the management activity of organizing include?


A) grouping jobs and employees
B) allocating human resources
C) implementing corporate strategies
D) restructuring organizational chart

E) A) and D)
F) C) and D)

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The matrix structure is a combination of a line and a staff organization.

A) True
B) False

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A mechanistic organization has which of the following characteristics?


A) low job specialization
B) a short chain of command
C) few levels of management
D) centralized decision making

E) All of the above
F) A) and D)

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Kohber is a Swiss-company that makes medical equipment. It recently purchased a company that manufactures packaging for high-value drugs. Since it will run the packaging company as a separate division for its own use, it would seem that Kohber is departmentalized by which of the following?


A) function
B) product
C) geography
D) customer

E) A) and B)
F) None of the above

Correct Answer

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What is legitimate power granted by the organization and acknowledged by employees that allows an individual to request action and expect compliance?


A) empowerment
B) authority
C) functional power
D) autocratic leadership

E) A) and C)
F) None of the above

Correct Answer

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Korber is the world's largest producer of cigarette manufacturing equipment. As growth in world tobacco consumption declines, it is obvious that Korber will face a bleak future unless it is able to divest itself of its connection to the cigarette industry and start anew. In other words, Korber needs to engage in which of the following activities?


A) operations research
B) reengineering
C) operational control
D) quality improvement

E) A) and B)
F) B) and C)

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What type of organizational structure is well suited to small, entrepreneurial companies?

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Process departmentalization is a grouping of jobs by activity, such as marketing, finance, and production.

A) True
B) False

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A company with few managerial levels and a short chain of command usually has a wide span of control. Which type of organizational structure best describes this company?


A) flat
B) tall
C) matrix
D) narrow

E) A) and D)
F) C) and D)

Correct Answer

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What is one of the advantages of work group cohesiveness?


A) the absence of resistance to change
B) the absence of conflict with other work groups
C) formalized group norms
D) reduced employee turnover

E) A) and D)
F) All of the above

Correct Answer

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When a person at a lower level skips a level in the organization chart and consults his or her boss's boss, that person is said to be violating which of the following principles?


A) chain of order
B) chain of command
C) chain of accountability
D) functional chain

E) B) and C)
F) A) and D)

Correct Answer

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Which of the following is the legitimate power granted by the organization and acknowledged by the employees?


A) functionalization
B) authority
C) coordination
D) centralization

E) All of the above
F) C) and D)

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Kirk McCoy is district sales manager for the Jimmy Dean division of Sara Lee Corp. He has six sales managers who report to him. McCoy makes most of the decisions for his people and demands that they check with him on any changes in pricing, sales scheduling and routing, and sales presentation material. McCoy operates which of the following types of department?


A) centralized
B) decentralized
C) hierarchical
D) subordinated

E) A) and D)
F) A) and C)

Correct Answer

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Which of the following factors has little effect on the size of a manager's span of control?


A) nature of the task
B) age of the subordinates
C) level of skill and motivation of the workers
D) location of the workers

E) A) and B)
F) A) and C)

Correct Answer

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What does the management activity of organizing include?


A) reorganizing problem divisions
B) setting corporate strategies
C) allocating employees to specific tasks
D) assigning authority and responsibilities

E) A) and C)
F) A) and B)

Correct Answer

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The virtual corporation is one way that organizations can transform information technology into a competitive advantage.

A) True
B) False

Correct Answer

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Which is NOT one of the five types of departmentalization commonly used in most organizations?


A) product
B) geographic
C) process
D) cost

E) A) and B)
F) All of the above

Correct Answer

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Hannah Keefer is a sales manager for a company that sells office equipment to retail stores in Ontario. She is responsible for five salespeople who report directly to her. Which of the following principles explains her relationship to these five people?


A) controllability
B) accountability
C) depth of authority
D) span of control

E) A) and C)
F) All of the above

Correct Answer

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