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Explain decision-making control as it relates to responsibility.

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Decision-Making Control - refers to the ...

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The concept of expectations of customers encompasses designing structure that considers the manner in which we interact with customers,and design the organization's framework in a way which best facilitates these interactions.

A) True
B) False

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Shareholder expectations relates to the formal framework around which tasks are organized and responsibilities allocated within an organization.

A) True
B) False

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_______________ means that decision-making authority is delegated to lower-level managers and employees.


A) Uniformity of authority
B) Decentralized authority
C) Specification of authority
D) Standardized authority

E) A) and C)
F) A) and D)

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The concept of customer "touch points" encompasses designing structure that considers the manner in which we interact with customers,and design the organization's framework in a way which best facilitates these interactions.

A) True
B) False

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Culture reflects the developmental aspect of the internal processes and procedures which the organization uses to facilitate the completion of tasks and the management of outcomes.

A) True
B) False

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Support of the overall corporate level vision and mission refers to the decision-making hierarchy,the delegated span of control within an organization,and the allocation of position power within it.

A) True
B) False

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The traditional way to departmentalize an organization is by geographical area served.

A) True
B) False

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An organization that consists of many layers of management is referred to as a ____________ organization.


A) flat
B) wide
C) tall
D) deep

E) All of the above
F) B) and C)

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Support of the overall corporate level vision and mission defines the managerial evaluation and control processes utilized to determine the success of the organization in meeting its strategic and operational goals and objectives

A) True
B) False

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Departmentalization by function allows employees an opportunity to develop their skills.

A) True
B) False

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Which of the following is NOT one of the building blocks that the reorganization of a business' structure generally focuses on?


A) Customer intimacy
B) Work Efficiencies
C) Degree of Departmentalization
D) Defined functional areas
E) None of the above

F) A) and D)
G) B) and D)

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As organizations change,so must the business system framework required to ensure the successful execution of the revised strategic direction.

A) True
B) False

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The concept of ______________ encompasses designing structure that considers the manner in which we interact with customers,and design the organization's framework in a way which best facilitates these interactions.


A) expectations of customers
B) customer "touch points"
C) customer responsiveness
D) customer category
E) customer relationships

F) None of the above
G) A) and B)

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It is relatively expensive to maintain a tall organization structure.

A) True
B) False

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Departmentalization helps develop a creative environment through a group think process.

A) True
B) False

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__________ in the marketplace.


A) creative advantage
B) competitive advantage
C) functional advantage
D) quality advantage
E) operational advantage

F) C) and E)
G) A) and B)

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The key,with respect to this cultural framework,is to try and develop a culture which passionately pursues the empowerment of the vision and the mission of the organization.

A) True
B) False

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Support of the overall corporate level vision and mission focuses on the processes and initiatives needed to support and direct the product/service transformation process within the organization,the creation of the value proposition applicable to such products/services,and the distribution,marketing,sales,and service in support of these products/services.

A) True
B) False

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Employee Interaction refers to the degree of entrepreneurship which is embedded into the organization.

A) True
B) False

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