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Exam 8: Enterprise Applications: Business Communications

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Question 51

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Information technology's primary role in supply chain management is creating the integrations or tight processes and information linkages between functions within a firm - such as marketing,sales,finance,manufacturing,and distribution - and between firms.

A) True
B) False

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Question 52

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What discovers optimal sales channels by selecting the right partners and identifying mutual customers?

A) Supplier relationship management
B) Partner relationship management
C) Employee relationship management
D) None of the above

E) B) and C)
F) A) and C)

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Question 53

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Elogistics manage the transportation and storage of goods.

What is increasing the value of the sale?

_________ dialing automatically dials outbound calls and when someone answers,the call is forwarded to an available agent.

Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.

_________ management systems target sales opportunities by finding new customers or companies for future sales.

What allows separate systems to communicate directly with each other,eliminating the need for manual entry into multiple systems?

In the basic supply chain make refers to manufacturing products and create production schedules.

"Why did sales not meet forecasts?" is an example of _________ technologies in CRM.

Human resource component is one of the three most common _________ ERP components.

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

predicting.What do CRM predicting technologies help organizations accomplish?

Plan,source,make,deliver,and return are the five basic supply chain management components.

McDonald's is _________ selling when it asks their customers if they would like an apple pie with their meal.

Supply chain management involves the management of ___________ flow between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.

As the business world increasingly shifts from product focus to customer focus,why are most organizations treating existing customers better than in the past?

In the basic supply chain source refers to building relationships with suppliers to procure raw materials.

What compiles customer information from a variety of sources and segments the information for different marketing campaigns?

_____________ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.