Question 1

Change agents are:

Accepted Answer

A)  management consultants.
B)  transformational leaders.
C)  employees who are committed to change.
D)  anyone who posses enough knowledge and power to guide and facilitate the change effort.
E)  Anyone who is not opposed to change.F) All of the above
G) B) and C)

Question 2

Increasing the restraining forces and reducing or removing the driving forces would:

Accepted Answer

A)  remove any resistance to change.
B)  make the change process more difficult to implement.
C)  have no effect on the change process.
D)  give the change agent more power in the change process.
E)  make the change process easier to implement.F) None of the above
G) All of the above

Question 3

Coaching and other forms of learning reduce resistance to change mainly by helping employees break previous routines and develop new role patterns.

Accepted Answer

A) True 
 B)False

Question 4

One problem that communication,learning,and employee involvement have in minimizing resistance to change is that:

Accepted Answer

A)  they tend to change people too quickly.
B)  they are rarely effective at minimizing resistance to change.
C)  they create compliance but not commitment to the change process.
D)  they are time-consuming.
E)  they change people too quickly.F) D) and E)
G) C) and D)

Question 5

Which organizational change intervention is best known for its problem-solving approach to change?

Accepted Answer

A)  Paralegal learning structures
B)  Process consultation
C)  Force field analysis
D)  Action research
E)  Appreciative inquiryF) C) and E)
G) None of the above

Question 6

By creating a sense of urgency for change,change agents are motivating employees to change towards the new conditions.

Accepted Answer

A) True 
 B)False

Question 7

According to force field analysis,the preferred strategy for unfreezing the status quo is to:

Accepted Answer

A)  remove the driving forces for change.
B)  introduce parallel learning structures.
C)  increase the driving forces and reduce or remove the restraining forces.
D)  increase the driving and restraining forces.
E)  strengthen existing systems and team dynamics.F) A) and D)
G) None of the above

Question 8

Describe three ethical problems that may arise from organizational change activities.

Accepted Answer

The textbook identifies four ethical pro...

Question 9

Employees tend to resist change when:

Accepted Answer

A)  they work in a place where rewards and other control systems are incongruent with the new state of affairs.
B)  they perceive that the new state of affairs will have higher direct costs or lower benefits than the existing situation.
C)  they perceive that they lack the necessary skills required in the new state of affairs.
D)  All of these may cause resistance to change.
E)  None of these causes resistance to change.F) C) and E)
G) B) and D)

Question 10

To reduce the restraining forces,which of the following should be applied in the most logical order presented?

Accepted Answer

A)  Negotiate,involve,communicate,
B)  Coerce,negotiate,and manage stress
C)  Learning,involve,communicate
D)  Communicate,learning,involve
E)  Coerce,involve,negotiate,F) A) and E)
G) B) and C)

Question 11

The force field analysis model states that stability is achieved only when the driving forces for change subside and are replaced by restraining forces acting in the same direction.

Accepted Answer

A) True 
 B)False

Question 12

Resistance to change potentially engages people to think about the change strategy and process.

Accepted Answer

A) True 
 B)False

Question 13

Some organizational change practices run the risk of violating individual privacy rights.

Accepted Answer

A) True 
 B)False

Question 14

Many organizational change practices are built around Western cultural assumptions and values.

Accepted Answer

A) True 
 B)False

Question 15

The diffusion of change using a pilot project is more likely to succeed when:

Accepted Answer

A)  the pilot study was successful.
B)  employees have the ability-required skills and knowledge to adopt the practices introduced in the pilot project.
C)  pilot study managers are transferred to other areas of the organization.
D)  all of these exist.
E)  none of these exist.F) A) and D)
G) A) and E)

Question 16

Which of these statements about driving forces is FALSE?

Accepted Answer

A)  Many driving forces are unknown to employees beyond the top ranks of the organization.
B)  Some driving forces,such as the existence of a competitor,are well known to employees.
C)  Driving forces should be created by leaders if there are no reasons for change.
D)  Customer expectations represent a powerful driver for change.
E)  Organizational change is more likely to occur if employees experience reasonably strong driving forces.F) None of the above
G) A) and B)

Question 17

The action research approach to organizational change states:

Accepted Answer

A)  that change interventions should be well-established rather than experimental.
B)  that change is a combination of luck and past experience.
C)  that the change process should focus on the positive by ignoring the problems.
D)  that change is most effective when controlled and decided exclusively by top management.
E)  The action research approach states none of these.F) A) and B)
G) A) and E)

Question 18

Refreezing requires the establishment of organizational systems that are compatible with the desired change.

Accepted Answer

A) True 
 B)False

Question 19

Action research is a __________ change process.

Accepted Answer

A)  a coercive
B)  a problem-focused.
C)  an autocratic
D)  a parallel organization
E)  a consultant-freeF) A) and B)
G) B) and E)

Question 20

Future search conferences are meetings among a small task force of senior executives who have been given the mandate to look for a change agent on a particular corporate strategy.

Accepted Answer

A) True 
 B)False

Exam 15: Organizational Change

To reduce the restraining forces,which of the following should be applied in the most logical order presented?

Correct AnswerverifiedShow Answer

By creating a sense of urgency for change,change agents are motivating employees to change towards the new conditions.

Correct AnswerverifiedShow Answer

Which of these statements about driving forces is FALSE?

Correct AnswerverifiedShow Answer

Describe three ethical problems that may arise from organizational change activities.

Correct AnswerverifiedThe textbook identifies four ethical pro...View AnswerShow Answer

Many organizational change practices are built around Western cultural assumptions and values.

Correct AnswerverifiedShow Answer

Resistance to change potentially engages people to think about the change strategy and process.

Correct AnswerverifiedShow Answer

Action research is a __________ change process.

Correct AnswerverifiedShow Answer

Change agents are:

Correct AnswerverifiedShow Answer

According to force field analysis,the preferred strategy for unfreezing the status quo is to:

Correct AnswerverifiedShow Answer

The action research approach to organizational change states:

Correct AnswerverifiedShow Answer

Future search conferences are meetings among a small task force of senior executives who have been given the mandate to look for a change agent on a particular corporate strategy.

Correct AnswerverifiedShow Answer

The force field analysis model states that stability is achieved only when the driving forces for change subside and are replaced by restraining forces acting in the same direction.

Correct AnswerverifiedShow Answer

Increasing the restraining forces and reducing or removing the driving forces would:

Correct AnswerverifiedShow Answer

The diffusion of change using a pilot project is more likely to succeed when:

Correct AnswerverifiedShow Answer

Employees tend to resist change when:

Correct AnswerverifiedShow Answer

One problem that communication,learning,and employee involvement have in minimizing resistance to change is that:

Correct AnswerverifiedShow Answer

Some organizational change practices run the risk of violating individual privacy rights.

Correct AnswerverifiedShow Answer

Refreezing requires the establishment of organizational systems that are compatible with the desired change.

Correct AnswerverifiedShow Answer

Which organizational change intervention is best known for its problem-solving approach to change?

Correct AnswerverifiedShow Answer

Coaching and other forms of learning reduce resistance to change mainly by helping employees break previous routines and develop new role patterns.

Correct AnswerverifiedShow Answer

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The textbook identifies four ethical pro...
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