Question 1

Who ranked people's five basic needs in order of importance?

Accepted Answer

A)  Sigmund Freud
B)  Frederick Taylor
C)  Douglas McGregor
D)  Frederick Herzberg
E)  Abraham MaslowF) C) and D)
G) All of the above

Question 2

Flextime is associated with a number of unexpected consequences.One of the major ones is

Accepted Answer

A)  better communication between managers and employees.
B)  less commuter traffic and congestion.
C)  more physical activity and better sleeping habits.
D)  greater productivity in operations management.
E)  more efficiency.F) A) and B)
G) D) and E)

Question 3

Participative management programs are becoming more popular as a means to boost productivity and efficiency.

Accepted Answer

A) True 
 B)False

Question 4

When laid off,a person's attention probably shifts from fulfilling esteem needs to fulfilling physiological and security needs.

Accepted Answer

A) True 
 B)False  True

Question 5

Put yourself in the shoes of one of the four regional sales managers and argue against potential cutbacks to the motivational program.

Accepted Answer

Students' answers will vary,bu...

Question 6

Theories X and Y are most closely associated with

Accepted Answer

A)  Abraham Maslow.
B)  Frederick Herzberg.
C)  Douglas McGregor.
D)  Elton Mayo.
E)  William Ouchi.F) C) and D)
G) A) and B)

Question 7

Theory Z includes many elements associated with

Accepted Answer

A)  the Chinese approach to management.
B)  the American approach to management.
C)  the European approach to management.
D)  the Japanese approach to management.
E)  none of the above.F) D) and E)
G) A) and C)

Question 8

While trying to determine the effects of lighting and noise on workers' productivity,which of the following found that social and psychological factors could significantly affect productivity?B.F.Skinner Elton Mayo and a team of researchers from Harvard University wanted to determine what physical conditions in the workplace-such as light and noise levels-would stimulate employees to be most productive.

Accepted Answer

A)  Frederick Taylor
B)  Elton Mayo
C)  Abraham Maslow
D)  Victor VroomE) A) and D)
F) None of the above

Question 9

Many companies have improved compensation and benefits packages as a means of increasing employee _______.

Accepted Answer

A)  motivation
B)  human resources
C)  hygiene factors
D)  morale
E)  rewardsF) A) and C)
G) B) and C)

Question 10

The person primarily associated with Theory Z is

Accepted Answer

A)  Frederick Taylor.
B)  William Zemansky.
C)  Abraham Maslow.
D)  William Ouchi.
E)  Douglas McGregor.F) A) and C)
G) C) and D) D

Question 11

Job rotation attempts to reduce the boredom created by specialization of tasks by

Accepted Answer

A)  allowing employees to share an eight-hour work day.
B)  giving people longer breaks and more paid vacations.
C)  giving workers a variety of tasks to do,moving from one to the other on a regular basis.
D)  adding new specialized tasks to a job.
E)  having employees perform the same task over and over again.F) C) and D)
G) A) and B)

Question 12

Human relations is not concerned with what motivates employees on the job.

Accepted Answer

A) True 
 B)False

Question 13

Allowing some employees to work at home part-time is

Accepted Answer

A)  a type of job enrichment.
B)  an example of job enlargement.
C)  a flexible scheduling strategy.
D)  an inexpensive work arrangement.
E)  an ideal situation for most companies.F) A) and B)
G) B) and E)

Question 14

The Hawthorne Studies were important because they

Accepted Answer

A)  introduced the idea that social and psychological factors affect productivity and morale.
B)  presented important botanical data.
C)  showed that workers should control the workplace.
D)  used fear as a motivator.
E)  dealt with self-actualization needs.F) C) and D)
G) A) and B)

Question 15

Studies conducted by Taylor and the Gilbreths led to the application of scientific principles to management.

Accepted Answer

A) True 
 B)False

Question 16

The Hawthorne Studies marked the beginning of a concern for human relations in the workplace.

Accepted Answer

A) True 
 B)False  True

Question 17

Job rotation allows employees to move from one job to another in an effort to relieve the boredom that is often associated with job specialization.

Accepted Answer

A) True 
 B)False

Question 18

According to Herzberg's two-factor theory,all of the following represent hygiene factors except

Accepted Answer

A)  comfortable working conditions.
B)  fair company policies.
C)  adequate wages.
D)  responsibility.
E)  job security.F) A) and B)
G) A) and D)

Question 19

According to McGregor's Theory X,

Accepted Answer

A)  people will commit to objectives when achievement of those objectives leads to normal rewards.
B)  work is as natural as play or rest.
C)  people will seek and accept responsibility.
D)  most workers must be coerced to work.
E)  organizations do not make full use of workers' talents.F) A) and B)
G) B) and D)

Question 20

Human relations is concerned with all of the following except

Accepted Answer

A)  the needs of employees.
B)  employee motivation.
C)  job performance.
D)  morale.
E)  sales.F) A) and B)
G) A) and C)

Exam 9: Motivating the Workforce

Who ranked people's five basic needs in order of importance?

Correct Answer
verified

Flextime is associated with a number of unexpected consequences.One of the major ones is

Correct Answer
verified

Participative management programs are becoming more popular as a means to boost productivity and efficiency.

Correct Answer
verified

When laid off,a person's attention probably shifts from fulfilling esteem needs to fulfilling physiological and security needs.

Correct Answer
verified
True

Put yourself in the shoes of one of the four regional sales managers and argue against potential cutbacks to the motivational program.

Correct Answer
verified
Students' answers will vary,bu...
View Answer

Theories X and Y are most closely associated with

Correct Answer
verified

Theory Z includes many elements associated with

Correct Answer
verified

Correct Answer
verified

Many companies have improved compensation and benefits packages as a means of increasing employee _______.

Correct Answer
verified

The person primarily associated with Theory Z is

Correct Answer
verified
D

Job rotation attempts to reduce the boredom created by specialization of tasks by

Correct Answer
verified

Human relations is not concerned with what motivates employees on the job.

Correct Answer
verified

Allowing some employees to work at home part-time is

Correct Answer
verified

The Hawthorne Studies were important because they

Correct Answer
verified

Studies conducted by Taylor and the Gilbreths led to the application of scientific principles to management.

Correct Answer
verified

The Hawthorne Studies marked the beginning of a concern for human relations in the workplace.

Correct Answer
verified
True

Job rotation allows employees to move from one job to another in an effort to relieve the boredom that is often associated with job specialization.

Correct Answer
verified

According to Herzberg's two-factor theory,all of the following represent hygiene factors except

Correct Answer
verified

According to McGregor's Theory X,

Correct Answer
verified

Human relations is concerned with all of the following except

Correct Answer
verified

Exam 9: Motivating the Workforce

Who ranked people's five basic needs in order of importance?

Correct AnswerverifiedShow Answer

Flextime is associated with a number of unexpected consequences.One of the major ones is

Correct AnswerverifiedShow Answer

Participative management programs are becoming more popular as a means to boost productivity and efficiency.

Correct AnswerverifiedShow Answer

When laid off,a person's attention probably shifts from fulfilling esteem needs to fulfilling physiological and security needs.

Correct AnswerverifiedTrue

Put yourself in the shoes of one of the four regional sales managers and argue against potential cutbacks to the motivational program.

Correct AnswerverifiedStudents' answers will vary,bu...View AnswerShow Answer

Theories X and Y are most closely associated with

Correct AnswerverifiedShow Answer

Theory Z includes many elements associated with

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Many companies have improved compensation and benefits packages as a means of increasing employee _______.

Correct AnswerverifiedShow Answer

The person primarily associated with Theory Z is

Correct AnswerverifiedD

Job rotation attempts to reduce the boredom created by specialization of tasks by

Correct AnswerverifiedShow Answer

Human relations is not concerned with what motivates employees on the job.

Correct AnswerverifiedShow Answer

Allowing some employees to work at home part-time is

Correct AnswerverifiedShow Answer

The Hawthorne Studies were important because they

Correct AnswerverifiedShow Answer

Studies conducted by Taylor and the Gilbreths led to the application of scientific principles to management.

Correct AnswerverifiedShow Answer

The Hawthorne Studies marked the beginning of a concern for human relations in the workplace.

Correct AnswerverifiedTrue

Job rotation allows employees to move from one job to another in an effort to relieve the boredom that is often associated with job specialization.

Correct AnswerverifiedShow Answer

According to Herzberg's two-factor theory,all of the following represent hygiene factors except

Correct AnswerverifiedShow Answer

According to McGregor's Theory X,

Correct AnswerverifiedShow Answer

Human relations is concerned with all of the following except

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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True

Correct Answer
verified
Students' answers will vary,bu...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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D

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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True

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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