Question 1

The Hawthorne Studies were important because they

Accepted Answer

A)   introduced the idea that social and psychological factors affect productivity and morale.
B)   presented important data about how managers perceive their employees.
C)   showed that workers should control the workplace.
D)   used fear as a motivator.
E)   dealt with self-actualization needs.F) B) and E)
G) A) and C)

Question 2

Which of the following is not a flexible scheduling strategy?

Accepted Answer

A)   Flextime
B)   Job sharing
C)   Job enrichment
D)   Compressed workweek
E)   TelecommutingF) A) and E)
G) B) and E)

Question 3

TNT Incorporated recently implemented a participative management program in which it gave teams of workers more control and authority over their jobs.It is using which of the following job designs?

Accepted Answer

A)   Job rotation
B)   Job enlargement
C)   Job enrichment
D)   Flexible scheduling strategies
E)   Job specializationF) C) and D)
G) None of the above

Question 4

How do economic fluctuations affect how managers motivate employees?

Accepted Answer

In a slow growth or recession economy,sa...

Question 5

What is human relations?

Accepted Answer

Human relations is the study of individu...

Question 6

How does Eagle Pharmaceutical share its ideas and tactics between salespeople and managers around the country?

Accepted Answer

A)   Through videoconferencing
B)   It does not share ideas-each branch keeps its successes a secret
C)   Through a system of memos and emails
D)   By using a database
E)   At annual conferencesF) A) and B)
G) All of the above

Question 7

According to Maslow,an employee who goes to night school to get a college degree to minimize the chance of being laid off during a recession is motivated to fulfill which of the following needs?

Accepted Answer

A)   Self-actualization
B)   Psychological
C)   Security
D)   Esteem
E)   SocialF) B) and C)
G) A) and D)

Question 8

What is Theory Z? How does it differ from Theory X?

Accepted Answer

Theory Z is a management philosophy that...

Question 9

Human relations is concerned with all of the following except

Accepted Answer

A)   the needs of employees.
B)   employee motivation.
C)   job performance.
D)   morale.
E)   sales.F) B) and E)
G) C) and D)

Question 10

The Theory X style of management focuses on

Accepted Answer

A)   security and esteem needs.
B)   self-actualization and esteem needs.
C)   physiological and security needs.
D)   social and security needs.
E)   physiological and social needs.F) None of the above
G) A) and C)

Question 11

Which of the following adds tasks to a job instead of treating each task as a separate job?

Accepted Answer

A)   Job rotation
B)   Job enlargement
C)   Job enrichment
D)   Job design
E)   Job reductionF) A) and C)
G) A) and D)

Question 12

The Hawthorne Studies marked the beginning of a concern for human relations in the workplace.

Accepted Answer

A) True 
 B)False

Question 13

According to McGregor's Theory X,

Accepted Answer

A)   people will commit to objectives when achievement of those objectives leads to normal rewards.
B)   work is as natural as play or rest.
C)   people will seek and accept responsibility.
D)   most workers must be coerced to work.
E)   organizations do not make full use of workers' talents.F) A) and B)
G) C) and E)

Question 14

What is the difference between an intrinsic and an extrinsic reward? Provide an example of each.

Accepted Answer

An intrinsic reward is the personal sati...

Question 15

Frederick Taylor and other early twentieth-century management theorists believed which of the following would motivate employees to work hard?

Accepted Answer

A)   A long lunch break
B)   Adequate tools and long hours
C)   Financial incentives
D)   Nice bosses and long vacations
E)   Safe working conditionsF) B) and E)
G) B) and D)

Question 16

Jaime has learned that his company is offering a Hawaiian vacation to its best salesman.He almost won last year and really wants the trip.He is working very hard because he thinks he has a good chance to win.This exemplifies which theory?

Accepted Answer

A)   Theory X
B)   Theory Y
C)   Theory Z
D)   Equity theory
E)   Expectancy theoryF) All of the above
G) B) and D)

Question 17

Maslow's hierarchy illustrates

Accepted Answer

A)   the order in which people strive to satisfy their needs.
B)   that money is the sole motivator of people.
C)   that people will self-actualize no matter what else happens to them.
D)   that managers have assumptions about workers' attitudes labeled X,Y,and Z.
E)   that food and shelter are the sole motivators of people.F) C) and E)
G) All of the above

Question 18

Based on Maslow's hierarchy,a homeless person will most likely work toward fulfilling which of the following needs?

Accepted Answer

A)   Self-actualization
B)   Esteem
C)   Social
D)   Security
E)   PhysiologicalF) A) and D)
G) All of the above

Question 19

Put yourself in the shoes of one of the four regional sales managers and argue against potential cutbacks to the motivational program.

Accepted Answer

Students' answers will vary,bu...

Question 20

Theory Z is more participative and encourages lifelong employee commitment more than traditional management approaches.

Accepted Answer

A) True 
 B)False

Exam 9: Motivating the Workforce

Which of the following is not a flexible scheduling strategy?

Correct AnswerverifiedShow Answer

The Hawthorne Studies were important because they

Correct AnswerverifiedShow Answer

Which of the following adds tasks to a job instead of treating each task as a separate job?

Correct AnswerverifiedShow Answer

Frederick Taylor and other early twentieth-century management theorists believed which of the following would motivate employees to work hard?

Correct AnswerverifiedShow Answer

What is the difference between an intrinsic and an extrinsic reward? Provide an example of each.

Correct AnswerverifiedAn intrinsic reward is the personal sati...View AnswerShow Answer

Jaime has learned that his company is offering a Hawaiian vacation to its best salesman.He almost won last year and really wants the trip.He is working very hard because he thinks he has a good chance to win.This exemplifies which theory?

Correct AnswerverifiedShow Answer

Human relations is concerned with all of the following except

Correct AnswerverifiedShow Answer

Theory Z is more participative and encourages lifelong employee commitment more than traditional management approaches.

Correct AnswerverifiedShow Answer

According to McGregor's Theory X,

Correct AnswerverifiedShow Answer

TNT Incorporated recently implemented a participative management program in which it gave teams of workers more control and authority over their jobs.It is using which of the following job designs?

Correct AnswerverifiedShow Answer

Put yourself in the shoes of one of the four regional sales managers and argue against potential cutbacks to the motivational program.

Correct AnswerverifiedStudents' answers will vary,bu...View AnswerShow Answer

The Hawthorne Studies marked the beginning of a concern for human relations in the workplace.

Correct AnswerverifiedShow Answer

According to Maslow,an employee who goes to night school to get a college degree to minimize the chance of being laid off during a recession is motivated to fulfill which of the following needs?

Correct AnswerverifiedShow Answer

What is Theory Z? How does it differ from Theory X?

Correct AnswerverifiedTheory Z is a management philosophy that...View AnswerShow Answer

What is human relations?

Correct AnswerverifiedHuman relations is the study of individu...View AnswerShow Answer

The Theory X style of management focuses on

Correct AnswerverifiedShow Answer

Maslow's hierarchy illustrates

Correct AnswerverifiedShow Answer

How does Eagle Pharmaceutical share its ideas and tactics between salespeople and managers around the country?

Correct AnswerverifiedShow Answer

How do economic fluctuations affect how managers motivate employees?

Correct AnswerverifiedIn a slow growth or recession economy,sa...View AnswerShow Answer

Based on Maslow's hierarchy,a homeless person will most likely work toward fulfilling which of the following needs?

Correct AnswerverifiedShow Answer

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An intrinsic reward is the personal sati...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Students' answers will vary,bu...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Theory Z is a management philosophy that...
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Correct Answer
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Human relations is the study of individu...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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In a slow growth or recession economy,sa...
View Answer

Correct Answer
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