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Exam 2: Job Performance

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Question 61

True/False

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The O*NET is an online government database that describes the results of task performance behaviors that must be reported by firms to the government on an annual basis.

A) True
B) False

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Question 62

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What is counterproductive behavior? What are the different types of counterproductive behavior? Provide examples of each.

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Counterproductive behavior is defined as...

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Question 63

Multiple Choice

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_____ involves well-known responses to normal job demands that occur in a predictable way.

Natalie, Rose, and Charlet are three dental hygienists who work for Dr. Doris at Healthy White. All three hygienists perform almost the same tasks every day. On an average, they see 12 people every day for regular teeth cleaning which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all types of teeth-related emergencies including surgeries. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Rose and Charlet, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Doris couldn't be happier to have such wonderful people working with her. Natalie's acts of attending events on behalf of Healthy White and keeping abreast of dental regulations and business-related news during her personal time refer to:

Discuss briefly the four types of job performance management techniques.

BARS emphasizes the results of job performance as much as it does the performance behaviors themselves.

Courtesy refers to keeping coworkers informed about matters that are relevant to them.

Social networking applications can be used to monitor employee performance.How true is this statement? Explain with an example.

Property deviance refers to behaviors that harm the organization's assets and possessions.

Citizenship behavior is defined as voluntary employee activities that may or may not be rewarded.

Which of the following statements about knowledge work is false?