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The term glass ceiling was used to represent an absolute barrier or solid roadblock that prevented religious minorities from advancing to higher-level positions.

A) True
B) False

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_____ involves creating organizational changes that enable all people to perform up to their maximum potential.


A) Affirmative action
B) Core dimension of diversity
C) Managing diversity
D) Valuing diversity
E) Workforce demographics

F) A) and E)
G) B) and E)

Correct Answer

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Managing diversity enables people to perform up to their maximum potential through changing an organization's culture and infrastructure.

A) True
B) False

Correct Answer

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An overabundance of political savvy on the part of diverse employees is one barrier to implementing successful diversity programs.

A) True
B) False

Correct Answer

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Affirmative action plans are not supported by people who possess racist or sexist attitudes.

A) True
B) False

Correct Answer

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Diversity is an issue of age, race, and gender.

A) True
B) False

Correct Answer

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Differences are squelched or discouraged when using the approach of _____.


A) suppression
B) denial
C) toleration
D) assimilation
E) isolation

F) A) and B)
G) A) and C)

Correct Answer

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_____ is a barrier to implementing successful diversity programs that particularly affects women.


A) Fear of reverse discrimination
B) Lack of political savvy
C) Poor career planning
D) Resistance to change
E) Difficulty in balancing career and family issues

F) A) and B)
G) A) and C)

Correct Answer

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Gen Xers are patriotic, loyal, disciplined, and have respect for authority.

A) True
B) False

Correct Answer

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Employment laws require organizations to reasonably accommodate employees' sincerely held religious practices even if doing so would impose an undue hardship on the employer.

A) True
B) False

Correct Answer

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The goal of affirmative action programs is to enable people to perform up to their maximum potential.

A) True
B) False

Correct Answer

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_____ is an example of an organizational dimension of diversity.


A) Marital status
B) Physical appearance
C) Seniority
D) Sexual orientation
E) Gender

F) C) and D)
G) D) and E)

Correct Answer

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College graduates are typically lacking in terms of teamwork skills, critical thinking, and analytic reasoning.

A) True
B) False

Correct Answer

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Affirmative action programs typically impose quotas on employers.

A) True
B) False

Correct Answer

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According to the information/decision-making theory:


A) female employees face the glass ceiling to a greater extent than do minority employees.
B) minority employees face the glass ceiling to a greater extent than do female employees.
C) homogeneous work groups will outperform heterogeneous work groups.
D) heterogeneous work groups will outperform homogeneous work groups.
E) gender and racial diversity lead to negative outcomes.

F) All of the above
G) B) and E)

Correct Answer

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The primary reason for managing diversity is the ability to grow and maintain a business in an increasingly competitive marketplace.

A) True
B) False

Correct Answer

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Social categorization theory predicts that heterogeneity is better than homogeneity in terms of affecting work-related attitudes, behaviors, and performance.

A) True
B) False

Correct Answer

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Organizations can use diversity as a strategic advantage if employees fail to contribute their full talents, abilities, motivation, and commitment.

A) True
B) False

Correct Answer

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Ruth had a job in a marketing firm, that did not have any profit-loss-responsibility and that had poor visibility, power, and influence. This implies that Ruth was experiencing the difficulties of a(n) _____.


A) affirmative action
B) EEO regulations
C) revolving door
D) glass ceiling
E) invisible step

F) B) and E)
G) B) and C)

Correct Answer

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Minorities experience more pyschological support than whites.

A) True
B) False

Correct Answer

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