Question 1

Your boss has the highest level of emotional intelligence.Which of the following abilities does your boss possess?

Accepted Answer

A)   He is able to perceive his own emotions.
B)   He is able to empathize with others.
C)   He is able to understand the meaning of his own emotions.
D)   He is able to calm employees when they are upset.
E)   He is able to manage his own emotions.F) A) and C)
G) B) and E)

Question 2

Emotional intelligence refers to the ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others.

Accepted Answer

A) True 
 B)False

Question 3

Cognitive processes typically occur before emotional processes are initiated.

Accepted Answer

A) True 
 B)False

Question 4

The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called:

Accepted Answer

A)   cognitive distance.
B)   emotional intelligence.
C)   cognitive justification.
D)   cognitive dissonance.
E)   neglect.F) C) and E)
G) C) and D)

Question 5

Emotional labor may result in stress and job burnout when the prescribed emotions for a job conflict with the employee's true emotions.

Accepted Answer

A) True 
 B)False

Question 6

Some level of stress is a necessary part of life for every individual.

Accepted Answer

A) True 
 B)False

Question 7

The relationship between job satisfaction and job performance would likely be stronger if more organizations provided valued rewards for good performance.

Accepted Answer

A) True 
 B)False

Question 8

The competency most strongly associated with social awareness is:

Accepted Answer

A)   conflict management.
B)   empathy.
C)   organizational comprehension.
D)   self-esteem.
E)   job performance.F) C) and D)
G) All of the above

Question 9

Beliefs are established perceptions about the attitude object.

Accepted Answer

A) True 
 B)False

Question 10

Employees who stay with an organization mainly because they believe it will cost them financially to leave will have:

Accepted Answer

A)   high continuance commitment.
B)   high emotional intelligence.
C)   low continuance commitment.
D)   high organizational commitment.
E)   high affective commitment.F) A) and B)
G) A) and C)

Question 11

Which of the following is a competency representing the highest level of emotional intelligence?

Accepted Answer

A)   Perceiving emotions of other people.
B)   Understanding the meaning of one's own emotions.
C)   Managing dysfunctional emotions among staff.
D)   Being more sensitive to subtle emotional responses.
E)   Experiencing another person's emotions.F) A) and C)
G) C) and D)

Question 12

Emotional dissonance occurs when two or more people with notable differences in emotional intelligence interact with each other.

Accepted Answer

A) True 
 B)False

Question 13

Continuance commitment is a calculative decision to remain with the organization rather than an emotional attachment to the firm.

Accepted Answer

A) True 
 B)False

Question 14

Jobs require more emotional labor when employees must display a variety of emotions,rather than just one or two.

Accepted Answer

A) True 
 B)False

Question 15

Which of these statements represents the feelings dimension of attitudes?

Accepted Answer

A)   I don't like how my boss treats his employees.
B)   I want to transfer out of this department to get away from this manager.
C)   My supervisor barks at his employees in public.
D)   I intend to tell the human resource manager that my supervisor should be demoted.
E)   I believe the current actions of the company will increase its competitiveness.F) A) and D)
G) A) and B)

Question 16

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.When Jack hears this from his boss,he yelps 'Yahoo!' and automatically thrusts his fisted hand in the air.This action is an example of:

Accepted Answer

A)   perceptions directly influencing beliefs.
B)   behavioral intentions directly influencing behavior.
C)   emotions directly influencing feelings.
D)   beliefs directly influencing feelings.
E)   emotions directly influencing behavior.F) A) and B)
G) C) and D)

Question 17

Moods are less intense emotional states that are directed toward something or somebody in particular.

Accepted Answer

A) True 
 B)False

Question 18

Emotional labor refers to any physical work that makes employees feel angry that they must perform this kind of work.

Accepted Answer

A) True 
 B)False

Question 19

Briefly explain and distinguish between the two forms of organizational commitment.

Accepted Answer

The two forms are affective commitment a...

Question 20

Emotional intelligence refers to a group of behaviors rather than a set of abilities of an individual.

Accepted Answer

A) True 
 B)False

Exam 4: Workplace Emotions, Attitudes, and Stress

Your boss has the highest level of emotional intelligence.Which of the following abilities does your boss possess?

Correct AnswerverifiedShow Answer

Emotional intelligence refers to a group of behaviors rather than a set of abilities of an individual.

Correct AnswerverifiedShow Answer

Employees who stay with an organization mainly because they believe it will cost them financially to leave will have:

Correct AnswerverifiedShow Answer

Emotional labor refers to any physical work that makes employees feel angry that they must perform this kind of work.

Correct AnswerverifiedShow Answer

Cognitive processes typically occur before emotional processes are initiated.

Correct AnswerverifiedShow Answer

Which of these statements represents the feelings dimension of attitudes?

Correct AnswerverifiedShow Answer

Beliefs are established perceptions about the attitude object.

Correct AnswerverifiedShow Answer

Some level of stress is a necessary part of life for every individual.

Correct AnswerverifiedShow Answer

Continuance commitment is a calculative decision to remain with the organization rather than an emotional attachment to the firm.

Correct AnswerverifiedShow Answer

Jobs require more emotional labor when employees must display a variety of emotions,rather than just one or two.

Correct AnswerverifiedShow Answer

Briefly explain and distinguish between the two forms of organizational commitment.

Correct AnswerverifiedThe two forms are affective commitment a...View AnswerShow Answer

The competency most strongly associated with social awareness is:

Correct AnswerverifiedShow Answer

The relationship between job satisfaction and job performance would likely be stronger if more organizations provided valued rewards for good performance.

Correct AnswerverifiedShow Answer

The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called:

Correct AnswerverifiedShow Answer

Moods are less intense emotional states that are directed toward something or somebody in particular.

Correct AnswerverifiedShow Answer

Which of the following is a competency representing the highest level of emotional intelligence?

Correct AnswerverifiedShow Answer

Emotional labor may result in stress and job burnout when the prescribed emotions for a job conflict with the employee's true emotions.

Correct AnswerverifiedShow Answer

Emotional intelligence refers to the ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others.

Correct AnswerverifiedShow Answer

Emotional dissonance occurs when two or more people with notable differences in emotional intelligence interact with each other.

Correct AnswerverifiedShow Answer

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.When Jack hears this from his boss,he yelps 'Yahoo!' and automatically thrusts his fisted hand in the air.This action is an example of:

Correct AnswerverifiedShow Answer

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The two forms are affective commitment a...
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