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When Dave,a restaurant owner,had his seafood business destroyed by Hurricane Katrina,he believed that he was in control of his own destiny and made a decision to rebuild the company.Dave is an individual with a(n)


A) external locus of control.
B) exit strategy.
C) low tolerance for ambiguity.
D) internal locus of control.
E) inside opportunity.

F) A) and E)
G) None of the above

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This question has two parts;be sure to answer each.

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First,describe the challenges of managin...

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Mintzberg concluded that managers play three broad types of roles: interpersonal,analytical,and critical.

A) True
B) False

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Being a manager can be one of the greatest avenues to a meaningful life,particularly if the manager


A) is working in a diverse culture.
B) has a supportive family.
C) is working within a supportive or interesting organizational culture.
D) likes his or her job.
E) works in an organization with a strong training program.

F) B) and D)
G) B) and C)

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Management theorist Peter Drucker compared the workplace of the future to


A) the Great Depression.
B) past political leaders.
C) apples and oranges.
D) outmoded marketing concepts.
E) a symphony orchestra.

F) A) and B)
G) A) and C)

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According to management scholar Henry Mintzberg,which of the following is true of managers?


A) They tend to work long hours and rely less on verbal communication than on written communication.
B) They have work that is characterized by brevity and routine.
C) They have work that is characterized by fragmentation,brevity,and variety.
D) They tend to work long hours at a slow pace.
E) They tend to work shorter hours and rely more on written communication than on verbal communication.

F) B) and D)
G) A) and E)

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Gregson Production is keenly aware of the need to strive daily to produce goods and services more effectively than its competitors.Therefore,Gregson's management strives to ____ in order to achieve this standard.


A) maintain a diverse workforce
B) be responsive to employees
C) stay involved with the community
D) maintain quality and efficiency
E) increase its global presence

F) A) and B)
G) None of the above

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Today,companies emphasize _____ with production.


A) efficiency
B) increased synergy
C) diversity
D) training
E) employee happiness

F) A) and B)
G) C) and D)

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Josh,a college student,has become very interested in helping his community,so he is volunteering in a neighborhood improvement organization.This type of organization is an example of a(n) ______ organization.


A) mutual-benefit
B) for-profit
C) nonprofit
D) advancement
E) green

F) None of the above
G) A) and C)

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Don works diligently to accomplish the company goals in an efficient and effective manner,utilizing his employees through planning,organizing,leading,and controlling company resources.Don is


A) developing synergy.
B) delegating.
C) entrepreneuring.
D) managing.
E) vision planning.

F) C) and D)
G) B) and C)

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In 2014,approximately what percentage of the U.S.population was foreign-born?


A) 32 percent
B) 21 percent
C) 8 percent
D) 50 percent
E) 13 percent

F) D) and E)
G) C) and D)

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Management is defined as the pursuit of organizational goals


A) efficiently and effectively.
B) correctly and with synergy.
C) economically.
D) efficiently and in a detailed-oriented manner.
E) with passion and effectiveness.

F) A) and B)
G) A) and C)

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In medium- and large-sized cities,such as Cincinnati,Indianapolis,Chicago,and New York,many residents have been getting rid of their cars.Keeping a car in a city can be very expensive and quite a hassle due to a lack of parking and strong parking regulations that lead to expensive tickets for even minor parking infringements.Residents have learned that they can join services,such as ZipCar,that allow them to "borrow" cars from a fleet when they need them.They pay a monthly fee for the service,and they use an online application to "reserve" a car for when they need it.All of the hassle is gone;the car is ready for them when they need it;and parking is always guaranteed.ZipCar and other companies like it are examples of


A) the sharing economy.
B) the information society.
C) intrapreneurship.
D) an internal locus of control.
E) a start-up.

F) A) and D)
G) A) and E)

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What are the four principal functions of management?


A) executing,planning,organizing,and leading
B) scheduling,organizing,leading,and staffing
C) staffing,planning,motivating,and delegating
D) planning,organizing,leading,and controlling
E) staffing,planning,leading,and delegating

F) A) and B)
G) All of the above

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Sally has a high-paying management position with a Fortune 500 company,but she is tired of working for corporate America.So Sally has decided to start a business,and she knows she will be successful as an entrepreneur because entrepreneurs typically


A) have a high need for achievement.
B) have little tolerance for risk.
C) have an external locus of control.
D) have a low need for achievement.
E) believe others control their destiny.

F) D) and E)
G) A) and C)

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What are the four levels of managers?


A) upper,regional,middle,lower
B) upper,middle,floating,lower
C) top,middle,first-line managers,team leaders
D) top,middle,first-line,advisors
E) upper,board of directors,middle,lower

F) B) and C)
G) C) and D)

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A national sales organization has implemented a set of training courses on its intranet,with a link that allows employees to find and share answers to questions that arise with customers.______ is the system that allows the sharing of knowledge and information throughout an organization.


A) A strategy database
B) Knowledge implementation
C) A knowledge base
D) A wisdom system
E) Knowledge management

F) A) and D)
G) A) and B)

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Which of the following is an example of a disruptive innovation?


A) Apple begins selling its up-market iMac computer,and then it introduces an even more expensive version of the computer with a new screen designed for top-quality display
B) A small hamburger stand located in the parking lot of a gas station becomes so popular that it takes over a large building and takes most of the customers that used to patronize the local McDonald's,Wendy's,and
Burger King.
C) Amazon announces that it will begin offering electronic books for lower prices on its electronic Kindle reading device.
D) An upscale department store,such as Nordstrom,decides to add a free personal shopping service for all customers who spend a minimum of $10,000 per year at the store.
E) A manufacturer of scales decides to change the basic design of its product so that the readout of a person's weight is presented digitally,in large glowing numbers that are easy to read.

F) A) and E)
G) A) and D)

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Tanesha works for a line of sporting goods stores.In her role,she makes strategic long-term decisions about her company's overall direction,and she creates the overall corporate goals,policies,and strategies.In light of these tasks,Tanesha must be a middle manager.

A) True
B) False

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One of the challenges of management is that problems and scenarios are seldom similar,so managers are not able to use past products and accomplishments as indicators of future success.

A) True
B) False

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