Question 1

_____ managers are typically concerned with the interaction between an organization and its external environment.

Accepted Answer

A)   Regional
B)   Top-level
C)   Middle-level
D)   Frontline
E)   FunctionalF) A) and E)
G) C) and D)

Question 2

The fundamental success drivers for an organization are product delivery time and risk aversion.

Accepted Answer

A) True 
 B)False

Question 3

_____ is the excellence of your product.

Accepted Answer

A)   Innovation
B)   Quality
C)   Quantity
D)   Centralization
E)   CustomizationF) None of the above
G) C) and D) B

Question 4

When a customer service manager works to defuse a situation with an irate customer, which managerial role is he or she taking on?

Accepted Answer

A)   liaison
B)   disturbance handler
C)   negotiator
D)   resource allocator
E)   leaderF) C) and E)
G) A) and B)

Question 5

How is knowledge management significant to organizations? Explain.

Accepted Answer

Knowledge management is the set of pract...

Question 6

As the founders of the company, Melissa and Joanna are best described as ______ managers.

Accepted Answer

A)   tactical
B)   strategic
C)   middle
D)   external
E)   internalF) B) and E)
G) B) and C)

Question 7

Top-level managers focus on

Accepted Answer

A)   the long-term survival of an organization.
B)   translating goals and objectives into specific activities.
C)   managing frontline managers.
D)   supervising nonmanagement employees.
E)   initiating new daily activities.F) B) and C)
G) A) and E)

Question 8

_____ skills influence a manager's ability to work well with people.

Accepted Answer

A)   Decisional
B)   Technical
C)   Interpersonal
D)   Professional
E)   ConceptualF) B) and D)
G) D) and E)

Question 9

When the manager deals with the angry employee, which of the managerial roles is the manager of Partridge performing?

Accepted Answer

A)   monitor
B)   negotiator
C)   disturbance handler
D)   resource allocator
E)   liaisonF) C) and D)
G) D) and E)

Question 10

Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of which type of skill?

Accepted Answer

A)   technical
B)   public relations
C)   communicative
D)   interpersonal
E)   quantitativeF) D) and E)
G) A) and B) A

Question 11

Explain how managers are efficient and effective.

Accepted Answer

Management is the process of working wit...

Question 12

_____ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

Accepted Answer

A)   Knowledge management
B)   Collaboration
C)   Innovation
D)   Service management
E)   Communication managementF) B) and C)
G) A) and E)

Question 13

________ are senior executives responsible for the overall management and effectiveness of an organization.

Accepted Answer

A)   Long-term managers
B)   Middle managers
C)   Strategic managers
D)   Tactical managers
E)   Short-run managersF) A) and E)
G) A) and D)

Question 14

Emotional intelligence involves the skills of all of the following except

Accepted Answer

A)   understanding oneself.
B)   managing oneself.
C)   working effectively with others.
D)   knowing others strengths and limitations.
E)   making good decisions.F) C) and E)
G) B) and D)

Question 15

"Recently, I spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs. Otherwise, my focus is more toward financial resources."

Accepted Answer

A)   planning
B)   organizing
C)   leading
D)   controlling
E)   decision makingF) A) and E)
G) B) and D)

Question 16

The most important innovation is always the product itself and not the way it is delivered.

Accepted Answer

A) True 
 B)False

Question 17

List and explain the different advantages of competition.

Accepted Answer

The five sources of competitive advantag...

Question 18

As managers rise through an organization, they will probably rely less on their technical skills.

Accepted Answer

A) True 
 B)False

Question 19

Quality is the excellence of one's product, and this includes all of the following except

Accepted Answer

A)   lack of defects in the goods of a company.
B)   reliability of the services.
C)   short-term dependability of the company.
D)   attractiveness of a product.
E)   zero defects.F) None of the above
G) B) and C)

Question 20

Which of the following manager's roles involves communicating on behalf of the organization?

Accepted Answer

A)   disseminator
B)   spokesperson
C)   liaison
D)   figurehead
E)   disturbance handlerF) A) and B)
G) A) and C) B

Exam 1: Managing Effectively in a Global World

_____ managers are typically concerned with the interaction between an organization and its external environment.

Correct AnswerverifiedShow Answer

The fundamental success drivers for an organization are product delivery time and risk aversion.

Correct AnswerverifiedShow Answer

_____ is the excellence of your product.

Correct AnswerverifiedB

When a customer service manager works to defuse a situation with an irate customer, which managerial role is he or she taking on?

Correct AnswerverifiedShow Answer

How is knowledge management significant to organizations? Explain.

Correct AnswerverifiedKnowledge management is the set of pract...View AnswerShow Answer

As the founders of the company, Melissa and Joanna are best described as ______ managers.

Correct AnswerverifiedShow Answer

Top-level managers focus on

Correct AnswerverifiedShow Answer

_____ skills influence a manager's ability to work well with people.

Correct AnswerverifiedShow Answer

When the manager deals with the angry employee, which of the managerial roles is the manager of Partridge performing?

Correct AnswerverifiedShow Answer

Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of which type of skill?

Correct AnswerverifiedA

Explain how managers are efficient and effective.

Correct AnswerverifiedManagement is the process of working wit...View AnswerShow Answer

_____ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

Correct AnswerverifiedShow Answer

________ are senior executives responsible for the overall management and effectiveness of an organization.

Correct AnswerverifiedShow Answer

Emotional intelligence involves the skills of all of the following except

Correct AnswerverifiedShow Answer

"Recently, I spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs. Otherwise, my focus is more toward financial resources."

Correct AnswerverifiedShow Answer

The most important innovation is always the product itself and not the way it is delivered.

Correct AnswerverifiedShow Answer

List and explain the different advantages of competition.

Correct AnswerverifiedThe five sources of competitive advantag...View AnswerShow Answer

As managers rise through an organization, they will probably rely less on their technical skills.

Correct AnswerverifiedShow Answer

Quality is the excellence of one's product, and this includes all of the following except

Correct AnswerverifiedShow Answer

Which of the following manager's roles involves communicating on behalf of the organization?

Correct AnswerverifiedB

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
B

Correct Answer
verified

Correct Answer
verified
Knowledge management is the set of pract...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A

Correct Answer
verified
Management is the process of working wit...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The five sources of competitive advantag...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
B