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Which of the following roles serves as the spokesperson and champion for a work group dealing with external stakeholders?


A) tactical manager
B) team leader
C) top-level manager
D) resource allocator
E) senior executive

F) All of the above
G) C) and D)

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Operational managers play a crucial role in an organization because they


A) provide the link between management and nonmanagement personnel.
B) are responsible for translating the general goals developed by strategic managers into more specific objectives and activities.
C) are responsible for facilitating successful team performance.
D) give feedback on the performance of the top management.
E) contribute direction and strategy to the organization.

F) B) and C)
G) A) and E)

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As stated in th etext, all of the following statements are effects of the rise of the Internet, except


A) Managers are now mobile and able to be connected 24 hours a day, 7 days a week.
B) The Internet fulfills many business functions.
C) The rate of globablization has sped up, allowing managers to see what competitors are doing worldwide.
D) It eases the tensions in the work-life area because it allows managers to work from home, or even on vacation.
E) The Internet spurs the innovation of new products, such as smartphones and online banking services.

F) C) and D)
G) All of the above

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Which of the following examples illustrates a manager with emotional intelligence?


A) Amanda can maintain the status quo.
B) Christina can identify her team members' strengths and weaknesses.
C) Nina can exercise self-control.
D) Vivian has the ability to manage his followers' reactions.
E) Sally has the ability to ignore constructive criticism.

F) B) and D)
G) All of the above

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A team leader's job is less challenging than frontline and other types of managers' jobs because team leaders always have direct control over team members.

A) True
B) False

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Which of the following statements about the Internet is true?


A) The Internet always makes things easier.
B) The Internet is a virtual marketplace and speeds up globalization.
C) The Internet's impact is felt only at the level of businesses as a whole and not by individual employees.
D) The Internet does not create threats as competitors capitalize on new developments.
E) The Internet compels people to respond to e-mail messages immediately.

F) A) and E)
G) D) and E)

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Explain what is meant by speed-rapid execution, response, and delivery of results.

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In the modern business environment, spee...

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