Question 1

How is source inspection related to employee empowerment?

Accepted Answer

Source inspection involves the operator ...

Question 2

A group of employees that meet on a regular basis with a facilitator to solve work-related problems in their work area is a(n)________.

Accepted Answer

The answer of A group of employees that meet on...

Question 3

Which of the following is FALSE regarding control charts?

Accepted Answer

A)  Values above the upper control limits imply that the product's quality is exceeding expectations.
B)  Control charts are built so that new data can be quickly compared to past performance data.
C)  Control charts graphically present data.
D)  Control charts plot data over time.
E)  None of the above is false.F) B) and D)
G) B) and C)

Question 4

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials,15 percent result from human error,10 percent from machine malfunctions,and 5 percent from a variety of other causes.This manager is most likely using:

Accepted Answer

A)  a Pareto chart.
B)  a scatter diagram.
C)  a quality loss function.
D)  a cause-and-effect diagram.
E)  a flowchart.F) A) and C)
G) A) and B)

Question 5

What steps can be taken to develop benchmarks?

Accepted Answer

The steps are: (1)determine what to benc...

Question 6

Explain how just-in-time processes relate to the quality of an organization's outputs.

Accepted Answer

JIT reduces costs of quality by lowering...

Question 7

Managers at Arnold Palmer Hospital take quality so seriously that the hospital typically is a national leader in several quality areas-so that continuous improvement is no longer necessary.

Accepted Answer

A) True 
 B)False

Question 8

A pizza delivery company wants to improve its response time to gain a competitive advantage.Create a flowchart with 8 unique events from the time the customer calls in to the time the pizza is delivered.

Accepted Answer

Student responses will vary but should f...

Question 9

What is a poka-yoke? Give an example.

Accepted Answer

Literally translated "foolproof," a poka...

Question 10

The goal of inspection is to:

Accepted Answer

A)  detect a bad process immediately.
B)  add value to a product or service.
C)  correct deficiencies in products.
D)  correct system deficiencies.
E)  all of the aboveF) A) and B)
G) B) and D)

Question 11

Perform a Pareto analysis on the following information:

Accepted Answer

The answer of Perform a Pareto analysis on the following...

Question 12

Which of the following is NOT one of the major categories of costs associated with quality?

Accepted Answer

A)  prevention costs
B)  appraisal costs
C)  internal failure costs
D)  external failure costs
E)  None of the above;they are all major categories of costs associated with quality.F) A) and C)
G) C) and D)

Question 13

Source inspection is inferior to inspection before costly operations.

Accepted Answer

A) True 
 B)False

Question 14

State the American Society for Quality's definition of quality.Of the three "flavors" or categories of quality definitions,which type is it? Explain.

Accepted Answer

"The totality of features and characteri...

Question 15

Poka-yoke is the Japanese term for:

Accepted Answer

A)  card.
B)  foolproof.
C)  continuous improvement.
D)  fishbone diagram.
E)  just-in-time production.F) C) and D)
G) A) and C)

Question 16

Which of the following statements regarding "Six Sigma" is TRUE?

Accepted Answer

A)  The term has two distinct meanings-one is statistical;the other is a comprehensive quality system.
B)  Six Sigma means that about 94 percent of a firm's output is free of defects.
C)  The Six Sigma program was developed by Toyota in the 1970s.
D)  The Six Sigma program is for manufacturing firms and is not applicable to services.
E)  Six Sigma certification is granted by the International Standards Organization (ISO) .F) All of the above
G) A) and E)

Question 17

An improvement in quality must necessarily increase costs.

Accepted Answer

A) True 
 B)False

Question 18

A manager tells her production employees,"It's no longer good enough that your work falls anywhere within the specification limits.I need your work to be as close to the target value as possible." Her thinking is reflective of:

Accepted Answer

A)  internal benchmarking.
B)  Six Sigma.
C)  ISO 9000.
D)  Taguchi concepts.
E)  process control charts.F) None of the above
G) A) and D)

Question 19

A good description of source inspection is inspecting:

Accepted Answer

A)  materials upon delivery by the supplier.
B)  the goods at the production facility before they reach the customer.
C)  the design specifications.
D)  goods at the supplier's plant.
E)  one's own work.F) A) and C)
G) A) and B)

Question 20

Building high-morale organizations and building communication networks that include employees are both elements of:

Accepted Answer

A)  ISO 9000 certification.
B)  Six Sigma certification.
C)  employee empowerment.
D)  Taguchi methods.
E)  the tools of TQM.F) A) and D)
G) C) and D)

Exam 6: Quality Management and International Standards

Source inspection is inferior to inspection before costly operations.

Correct AnswerverifiedShow Answer

Which of the following is FALSE regarding control charts?

Correct AnswerverifiedShow Answer

A manager tells her production employees,"It's no longer good enough that your work falls anywhere within the specification limits.I need your work to be as close to the target value as possible." Her thinking is reflective of:

Correct AnswerverifiedShow Answer

A good description of source inspection is inspecting:

Correct AnswerverifiedShow Answer

Poka-yoke is the Japanese term for:

Correct AnswerverifiedShow Answer

An improvement in quality must necessarily increase costs.

Correct AnswerverifiedShow Answer

Explain how just-in-time processes relate to the quality of an organization's outputs.

Correct AnswerverifiedJIT reduces costs of quality by lowering...View AnswerShow Answer

A group of employees that meet on a regular basis with a facilitator to solve work-related problems in their work area is a(n)________.

Correct AnswerverifiedShow Answer

A pizza delivery company wants to improve its response time to gain a competitive advantage.Create a flowchart with 8 unique events from the time the customer calls in to the time the pizza is delivered.

Correct AnswerverifiedStudent responses will vary but should f...View AnswerShow Answer

What is a poka-yoke? Give an example.

Correct AnswerverifiedLiterally translated "foolproof," a poka...View AnswerShow Answer

The goal of inspection is to:

Correct AnswerverifiedShow Answer

How is source inspection related to employee empowerment?

Correct AnswerverifiedSource inspection involves the operator ...View AnswerShow Answer

Building high-morale organizations and building communication networks that include employees are both elements of:

Correct AnswerverifiedShow Answer

State the American Society for Quality's definition of quality.Of the three "flavors" or categories of quality definitions,which type is it? Explain.

Correct Answerverified"The totality of features and characteri...View AnswerShow Answer

Which of the following statements regarding "Six Sigma" is TRUE?

Correct AnswerverifiedShow Answer

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials,15 percent result from human error,10 percent from machine malfunctions,and 5 percent from a variety of other causes.This manager is most likely using:

Correct AnswerverifiedShow Answer

Perform a Pareto analysis on the following information:

Correct AnswerverifiedShow Answer

Managers at Arnold Palmer Hospital take quality so seriously that the hospital typically is a national leader in several quality areas-so that continuous improvement is no longer necessary.

Correct AnswerverifiedShow Answer

What steps can be taken to develop benchmarks?

Correct AnswerverifiedThe steps are: (1)determine what to benc...View AnswerShow Answer

Which of the following is NOT one of the major categories of costs associated with quality?

Correct AnswerverifiedShow Answer

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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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JIT reduces costs of quality by lowering...
View Answer

Correct Answer
verified

Correct Answer
verified
Student responses will vary but should f...
View Answer

Correct Answer
verified
Literally translated "foolproof," a poka...
View Answer

Correct Answer
verified

Correct Answer
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Source inspection involves the operator ...
View Answer

Correct Answer
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Correct Answer
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"The totality of features and characteri...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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The steps are: (1)determine what to benc...
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Correct Answer
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